Terms and Conditions
Last updated: 4th February 2026
These Terms and Conditions (“Terms”) govern your access to and use of the Airclerk website, products, and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Services.
1. About Airclerk
Airclerk Limited (“Airclerk”, “we”, “us”, or “our”) is a New Zealand-registered company providing software and AI-assisted tools to support insurance brokers and related professionals.
Role: Airclerk does not act as an insurer, insurance adviser, or broker.
No Financial Advice: Airclerk does not provide regulated financial advice within the meaning of the Financial Markets Conduct Act 2013 and is not a Financial Advice Provider (FAP). The Services do not constitute financial advice, a recommendation, or an opinion in relation to any insurance product or financial strategy.
2. Eligibility and Account Use
You may use the Services only if you:
- Are at least 18 years old
- Are authorised to act on behalf of a business or organisation where applicable
- Use the Services for lawful purposes only
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account.
3. Nature of the Services
The Services are assistive tools only. You acknowledge and agree that:
- Human-in-the-Loop: You maintain a human-in-the-loop workflow and are strictly required to manually review, validate, and approve all outputs before they are shared with third parties or relied upon for insurance placements.
- Professional Responsibility: The Services do not replace professional judgment. You remain the system of record and are solely responsible for the accuracy, completeness, and suitability of any information submitted to insurers or other third parties.
- No Guarantee: Airclerk does not guarantee that any output will be accurate, complete, or result in the acceptance of an insurance risk by any insurer or underwriter.
4. Use of Artificial Intelligence
AI Limitations: AI-generated outputs may contain errors, omissions, or unexpected outputs (“hallucinations”). You must independently verify all results before use.
Third-Party Dependency: The Services rely on third-party AI providers (for example, OpenAI or Anthropic). Airclerk is not responsible for temporary unavailability, degraded performance, or errors originating from these external services.
No Model Training: Airclerk does not train its own foundation models using customer data. Where available, Airclerk uses API configurations that disable the use of customer data for training by our third-party AI providers. You acknowledge that the terms and practices of third-party providers may change, and Airclerk will use reasonable efforts to maintain configurations that protect customer data from being used for model training.
5. Customer Data
You retain all rights, title, and interest in the data you submit to the Services. You grant Airclerk a limited, non-exclusive licence to process that data solely as necessary to provide and improve the Services. Airclerk processes customer data in accordance with our Privacy Policy.
6. Acceptable Use
You agree not to (a) misuse the Services in any way that may interfere with their normal operation, (b) attempt to bypass security or access controls, (c) reverse engineer, decompile, or otherwise attempt to extract source code, or (d) use the Services to violate any applicable law, regulation, or third-party right.
7. Fees and Payment
Where the Services are provided on a paid basis, fees and payment terms are set out in the relevant order form or subscription agreement. Unless otherwise stated, fees are exclusive of taxes.
8. Intellectual Property
Airclerk and its licensors retain all rights in the Services and any related materials. No rights are granted other than those expressly stated in these Terms.
9. Disclaimers
The Services are provided "as is" and "as available". To the maximum extent permitted by law, Airclerk disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
To the maximum extent permitted by law, Airclerk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or in connection with these Terms or the Services.
11. Changes to These Terms
We may update these Terms from time to time. Changes will take effect when the updated Terms are posted on our website. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of New Zealand. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.
13. Contact
For any questions about these Terms, contact us at hello@airclerk.ai.